30 DAY TRIAL - RETURNS
RETURNS AND REFUND POLICY
8.1 Consumer Guarantees
Our Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in these Terms and Conditions shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy implied by law (including the Australian Consumer Law) which cannot by law be excluded, restricted or modified
8.2 Trial period and change of mind returns
(a) We believe that you will be satisfied with the Products you purchase from us, however sometimes a Product may not be what you expected. In that case, we offer a 30 day trial period of our Products subject to the following clauses.
(b) If you purchase Products from us, and you wish to return them because you have changed your mind about the purchase, we are pleased to offer you a refund (minus any delivery fees) provided that:
(i) you notify us in writing within 30 days of delivery of the Product (the trial period);
(ii) you present to us your receipt or other adequate proof of purchase and you are available for the schedule pick up time;
(iii) the item is in Saleable Condition, including its original packaging and/or in original condition; and
(c) Any items that are not returned to us in the original packaging and/or in original condition will incur an additional handling/repair fee (deducted from your refund). It is your responsibility to package the item sufficiently to avoid damage in transit back to us. We encourage customers to photograph the items scheduled for return and the condition of the packaging before handing over to the delivery company.
(d) We will not refund a Product that you have bought and received where, in our reasonable opinion, the product has become of unacceptable quality due to fair wear and tear; misuse; using it in an abnormal way; or failure to take reasonable care.
(e) Returns under this clause are required to be returned to us no more than 10 business days from the end of the trial period (however you must not return the Product during the trial period, as you must trial it for the complete 30 day period). If you fail to deliver the Product within this time, then we will not accept it, and you will be required to take it back at your own cost.
(f) If you make a valid return of your Product in accordance with this clause then we will refund the value of the Product cancelled or returned less any delivery, return, cancellation or restocking charges (where applicable)
(g) The 30 day trial period is limited to one sofa return per person, and one sofa return per household (regardless of whether different persons order the Products), and cannot be used to exchange for another colour, size, or Product. This 30 day trial period does not apply to:
(i) Clearance Items; or
(ii) Products that were delivered to commercial premises; or
(iii) Sofa accessories including without limitation sofa tables, bed brackets, throw cushions and covers.